Welcome to Isleworth Florist's online platform. By placing an order on our website, you confirm your acceptance of these Terms & Conditions, which govern your use of our services, the purchasing of flowers and related products, and all transactions for flower delivery within Isleworth and the surrounding areas. Please read these terms carefully. If you do not agree with any part of these Terms & Conditions, you should not proceed with your order.
These Terms & Conditions apply to all orders placed via Isleworth Florist’s e-commerce website for delivery services within Isleworth and neighbouring locations. Both private and business customers who utilise our flower ordering and delivery services are subject to the guidelines described herein.
The following process describes how you place an order for flowers and related products for online flower delivery Isleworth and surrounding areas:
We reserve the right to refuse any order prior to acceptance, in which case any funds paid will be refunded in full using the original payment method.
Payment is required in full at the time the order is placed. Isleworth Florist accepts a range of secure payment methods as listed at checkout. We do not accept cash on delivery or personal cheques for online orders.
All prices are listed in Pounds Sterling (GBP) and are inclusive of UK VAT where applicable. Prices are liable to change at any time but changes will not affect orders already accepted.
If there is an error in the price or description of any product you have ordered, we will contact you as soon as possible to seek your instructions before proceeding with the order or issuing a refund if necessary.
We offer flower delivery to Isleworth and a range of surrounding areas as specified on our website. When placing your order, please ensure you select or enter the correct postcode and delivery address to ensure prompt delivery of your flowers.
Delivery Times: While we endeavour to deliver all orders on the requested date, delivery times cannot be guaranteed. Deliveries are generally made during standard business hours. At peak periods, such as Valentine’s Day or Mother’s Day, deliveries may be made outside regular times to accommodate the high volume of orders.
Delivery Charges: Delivery charges (if applicable) will be clearly stated before you complete your purchase. Some delivery areas may incur an additional fee.
If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour or in a safe location, and will attempt to notify the recipient. Alternatively, we may contact the recipient to arrange a suitable delivery time. Please note, specific delivery times or instructions are requests only and cannot always be guaranteed.
Cancelling an Order: If you wish to cancel or amend an order for flower delivery Isleworth or surrounding areas, please contact us as soon as possible after placing the order. Cancellations or changes are only possible before the order has been processed or dispatched. Once the order is out for delivery or in preparation, we may be unable to cancel or modify your order.
Non-Perishable Items: Where any part of your order consists of non-perishable items (such as vases or giftware), your statutory rights under distance selling regulations remain unaffected. You may have the right to return non-perishable goods within 14 days of delivery in accordance with UK law, provided they are unused and in their original condition.
Refunds: Refunds approved for cancellations or returns will be made to the original payment method within 5-10 working days, subject to standard banking timescales.
We aim to provide flowers exactly as pictured and described. However, due to the seasonal nature of floral products, availability may occasionally require us to substitute certain flowers or packaging without prior notice. Any substitution will be of equal or greater value, and we will ensure that the overall style, theme, or colour scheme of your arrangement is maintained. If a major substitution is necessary, we will attempt to contact you before proceeding.
All our floral arrangements and bouquets are prepared by highly trained florists at Isleworth Florist on the day of your scheduled delivery, using fresh, high-quality blooms. Upon delivery, please follow the enclosed care instructions to maximise the longevity of your flowers. If you believe your bouquet or plant does not meet expected freshness or quality standards on arrival, please notify us within 24 hours. We may require photographic evidence and the return of goods in some cases before processing a replacement or refund.
Isleworth Florist’s liability for any loss or damage arising directly or indirectly from your order, including late or non-delivery, will be limited to the total price paid for the order. We will not be liable for any indirect or consequential loss (including loss of enjoyment, loss of income, or third-party claims) whether arising from our negligence, breach of contract, or otherwise.
We will endeavour to fulfil all orders as accurately and promptly as possible. However, circumstances beyond our reasonable control, such as severe weather, road closures, or supply chain disruptions, may occasionally prevent or delay deliveries. In such cases, we will do our utmost to notify you and offer an alternative arrangement or a refund where appropriate.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under UK law.
When placing an order for online flower delivery Isleworth or to nearby areas, you agree to:
If you fail to adhere to these customer responsibilities, Isleworth Florist cannot accept liability for any resulting issues or losses.
All content displayed on the Isleworth Florist website, including images, logos, product descriptions, and branding, remains the intellectual property of Isleworth Florist or our partners. No content may be used, reproduced, or distributed without prior written permission.
All customer information provided during the order process is handled in accordance with our privacy policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We do not store payment card information, and all transactions are processed securely.
Customer satisfaction is our highest priority. Should you have any concerns, complaints, or disputes regarding your flower delivery in Isleworth or the surrounding areas, please contact us using the appropriate channels provided on our website. We aim to resolve all issues efficiently, fairly, and in line with UK consumer rights legislation.
Isleworth Florist reserves the right to amend these Terms & Conditions at any time without notice. Any changes will take immediate effect upon being displayed on our website. It is your responsibility to review the terms regularly and ensure you are aware of the most current version prior to making a purchase.
These Terms & Conditions and any dispute or claim arising from them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. By placing an order with Isleworth Florist, you agree to submit to the exclusive jurisdiction of the English courts in respect of any such matters.
Severability: If any provision of these terms is found to be unenforceable or invalid by a court, such provision will be limited or eliminated to the minimum extent necessary, while the remaining terms will remain in full force and effect.
Third Party Rights: No person other than Isleworth Florist or the customer shall have the right to enforce any part of these Terms & Conditions under the Contracts (Rights of Third Parties) Act 1999.
Entire Agreement: These Terms & Conditions, together with any order and confirmation, constitute the entire agreement between you and Isleworth Florist relating to the supply of goods and services for online flower delivery in Isleworth and surrounding areas.
If you have any questions regarding these Terms & Conditions, or require assistance with an order for flower delivery Isleworth or to nearby locations, please refer to the contact resources provided on our website. Our team is always available to support you and ensure your experience with Isleworth Florist is enjoyable and hassle-free.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Isleworth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Isleworth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
